配送ポリシー

Terms and Conditions

Shipping &Delivery:

For customers who have placed an order, we assume you have read and agreed to the following terms.

After placing your order, we require 1–3 working days for production and packaging. You may check your shipping status approximately 3–5 days after checkout.
We offer delivery to major regions worldwide. Shipments to Europe and the US typically take 7–10 working days to arrive. You can see delivery times & prices for your location at checkout. Check our shipping page for more information.

1. Shipping Address

Once a parcel has been shipped, the delivery address cannot be modified.

If you realize there's an error in your address after placing the order, please email us immediately.

Please ensure your address is accurate and complete — ideally, one that can be located on Google Maps.

If your address is an apartment, please include your floor and room number.

If the parcel cannot be delivered due to inaccurate or incomplete address information, or because the delivery person cannot access the property, you will need to contact the local courier directly.

We will, however, do our best to assist you in communicating with the courier to resolve the issue.

If the parcel is returned to the logistics warehouse because of an address issue, we can help arrange a reshipment (within the same city only).

Any reshipment fee will need to be covered by the buyer.

2. Address Verification Before Shipping

Before dispatching, we'll review all shipping addresses to ensure they are accurate.

If we find missing or incorrect information, we'll email you for confirmation or help you correct it.

If you do not respond within 3 days, your order will be cancelled and fully refunded.

3. Lost Parcels 

We regularly track shipments.

If a parcel is confirmed lost in transit, we'll proactively contact you to arrange a replacement or full refund.

4. Delivered but Not Received

If the tracking status shows "delivered" and the courier has provided proof of delivery, but you claim not to have received it, we recommend filing a police report.

We are willing to fully cooperate with the investigation.

5. Order Confirmation Email 

After placing your order, our website will automatically send an order confirmation email to the address you entered at checkout.

This email includes details such as purchased items, shipping address, email, phone number, and any notes.

Please check and confirm that all information is correct.

If you find any errors, email us within 2 hours — because once the parcel is shipped, we can no longer change your address, note, or contact info.

Any delivery issues caused by incorrect address, missing notes, or wrong product selection during checkout are the buyer's responsibility.

If you didn't receive the confirmation email, please check your spam folder first.

If it's not there, contact us via email to verify your order details.

After sales policy:

Return Policy for Free Global Shipping Orders:

We levy a 20% fee of the full order amount to offset outbound international courier fees if a return is requested. Goods must be returned within 14 calendar days after delivery, complete with unopened original packaging and undamaged products.

 Contact Us：

If you have any questions, please contact us by email only.

Due to the large volume of spam and promotional messages on social media platforms, customer messages can easily get lost.

We'll reply to all emails within 24 hours.

Our email address: foliorepaper@gmail.com